This policy explains what personal information Remove YouTube Videos (“we”, “us”) collects when you visit removeyoutubevideos.com or ask us for help, how we use it and the choices you have. Questions about this policy: info@removeyoutubevideos.com.
Information we collect
- Contact details you give us through our forms, by email or on WhatsApp: your name, email address, phone or WhatsApp number and country.
- Case information: links to videos or channels, your description of the problem and any documents or screenshots you choose to send.
- Technical information: our web server records basic data such as IP address, browser type and the pages requested, to keep the website secure and working.
We do not ask for passwords, payment card details or identity documents through this website. If a removal request needs identity verification, you provide it directly to the platform concerned.
How we use it
- To reply to you and assess your case. We do this because you asked us to, before any agreement is in place.
- To prepare and file the removal requests you authorise, as part of our agreement with you.
- To keep records we are required to keep by law and to defend legal claims.
- To protect the website and our forms against spam and abuse, which is in our legitimate interest.
We do not sell personal information, we do not use your case details for marketing and we do not make automated decisions about you.
Sensitive information
Some cases involve sensitive information, such as intimate images or details about health, beliefs or private life. Please share only what is needed to describe the problem. We use sensitive information only to handle your request, with your explicit consent, which you can withdraw at any time.
Who we share it with
- The platform or search engine that receives a request you have authorised, such as YouTube or Google.
- The person who uploaded a video, when the law requires it. Copyright notices include the claimant’s contact details; we always tell you before filing one.
- A lawyer, if you ask us to work with one on your case.
- Companies that host our website and email for us, under confidentiality obligations.
- Public authorities, when the law requires us to.
YouTube, Google and some of our service providers may process data in other countries, including the United States, under their own privacy policies and legal safeguards.
How long we keep it
- Enquiries that do not become a case: deleted within 12 months.
- Case records: kept while your case is open and for up to 3 years after it closes, then deleted.
- Website server logs: kept for a short period for security, then deleted.
How we protect it
Access to case information is limited to the people who need it to handle your case, and our website uses encrypted connections.
Your rights
You can ask us to access, correct or delete your personal information, to restrict or object to how we use it, or to send it to you in a portable format. Where we rely on your consent, you can withdraw it at any time. Email info@removeyoutubevideos.com and we will reply within one month.
If you are in the European Union or the United Kingdom, you can also complain to your data protection authority, for example the CNIL in France or the ICO in the United Kingdom.
Children
Our service is not directed at children under 16. A parent or legal guardian can contact us on a child’s behalf.
Changes to this policy
We update this page when our practices change. The date at the top shows the latest version.